1.1. API Service Outage
We strive to provide a reliable and uninterrupted service. In the unlikely event of a prolonged API service outage or unavailability, you may be eligible for a refund of the affected subscription period. The outage eligibility and refund amount will be determined on a case-by-case basis.
1.2. Technical Issues
If you encounter technical issues that prevent you from using our Vehicle Data APIs effectively, and our support team is unable to resolve the problem within a reasonable time, you may be eligible for a refund of the affected subscription period.
1.3. API Data Inaccuracies
Our Vehicle Data APIs are designed to provide accurate and up-to-date information. If you can provide substantial evidence that the API data contains significant inaccuracies, you may be eligible for a refund. You must supply valid documentation to support your claim.
1.4. Duplicate Charges
In the event of accidental duplicate charges for the same API subscription, please contact our support team for a refund.
The following items are not eligible for refunds:
2.1. API Usage
Refunds will not be granted based on the volume of API requests made during a subscription period. API usage is the responsibility of the subscriber, and refunds will not be provided due to underutilization.
2.2. Change of Requirements
Refunds will not be issued if you change your application or service requirements and find that the API no longer suits your needs.
To request a refund, please follow these steps
3.1. Submit a Refund Request
Contact our support team at email@example.com within 7 days from the date of purchase or the occurrence of the issue. Clearly state the reason for your refund request and provide the necessary supporting documentation if applicable.
3.2. Review and Processing
Our team will review your refund request and verify the provided information. If your request meets the eligibility criteria, we will process the refund within 7 days.
In the event of a refund being granted, your access to the Vehicle Data APIs for the affected subscription period will be terminated.
- Changes to the Refund Policy
We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top.
If you have any questions or concerns about our refund policy, please contact us at:
Phone: [(800) 657-2953]