Terms & Conditions
These terms of service (these “Terms and Conditions”) apply to the Vehicle data APIs (“OCR API Service”, “VIN Decoding API”, “Vehicle Specifications API”, “Vehicle Market Value API”, “Vehicle Services API”, “Vehicle History API”, “Vehicle Media API” or “Window Sticker API”) and other products and services (collectively, the “Service”) provided by Vehicle Databases Inc. (“Vehicle Databases”, “our” or “we”) via vehicledatabases.com (the “Site”).
These Terms and Conditions apply to individuals and entities that want access to APIs via the Service (“API Consumers”). Unless otherwise specified, “you” refers to API Consumers.
By registering to use the Service, accessing the Service or providing access to any APIs via the Service, you agree and acknowledge that you have read all of the terms of these Terms and Conditions, you understand all of the terms of these Terms and Conditions, and you agree to be legally bound by all of the terms of these Terms and Conditions.
These Terms and Conditions apply to individuals and entities that want access to APIs via the Service (“API Consumers”). Unless otherwise specified, “you” refers to API Consumers.
The “Effective Date” of these Terms is the date you first access the Service.
Vehicle Databases reserves the right to change or modify any of the terms contained in these Terms and Conditions (or any policy or guideline of Vehicle Databases) at any time and in its sole discretion by providing notice that these Terms and Conditions have been modified. Such notice may be provided by sending an email, posting a notice on the Site, posting the revised Terms and Conditions on the Site and revising the date at the top of these Terms and Conditions, or such other form of notice as determined by Vehicle Databases. Any changes or modifications will be effective 7 days after providing notice that these Terms and Conditions have been modified (the “Notice Period”). Your continued use of the Service following the Notice Period will constitute your acceptance of such changes or modifications. You are advised to review these Terms and Conditions whenever you access the Service and at least every 30 days to make sure that you understand the terms that will apply to your use of the Service.
PRIVACY
For information about how we collect, use and share information about users of the Service, please see our Privacy Policy.
SERVICE & REGISTRATION
Service
Vehicle Databases API connects API Consumers to several Vehicle Data APIs. The Site enables Vehicle Databases to list the APIs they offer for purchase by API Consumers. Each API offering includes a description of the API, its associated price, and other related terms and conditions. API Consumers may purchase the right to use an API on an individual basis or as part of a subscription plan.
Vehicle Databases grants to you a non-exclusive, non-transferable, non-sublicensable, revocable, and limited license to access and use the Service subject to the terms set forth in these Terms and Conditions.
Registration
In order to access the Service, API Consumers must register with Vehicle Databases by completing the registration forms provided via the Site. You agree to (a) provide accurate, current, and complete information as may be prompted by the registration forms via the Site (“Registration Data”), (b) maintain the security of your Vehicle Databases account password, (c) maintain and promptly update the Registration Data, and any other information you provide to Vehicle Databases, to keep it accurate, current, and complete and (d) accept all risks of unauthorized access to the Registration Data and any other information you provide to Vehicle Databases.
You are responsible for safeguarding the passwords you use to access the Service and agree to be fully responsible for activities or transactions that relate to your Vehicle Databases account or password. You must notify Vehicle Databases immediately if you learn of an unauthorized use of your Vehicle Databases account or password.
ACCEPTABLE USE
You are only entitled to access the APIs for lawful purposes and it is Your responsibility to ensure that the use of the APIs complies with all applicable laws, including without limitation, competition and privacy laws.
You are responsible for all content You incorporate with the APIs and all of the results derived from the use or non-use of APIs by You.
You may not interfere with other users’ use of the APIs, including, without limitation, taking any action that imposes a disproportionate burden on the APIs infrastructure or that negatively affects the availability of the APIs to others.
You represent and warrant that You will not:
Use any robot, spider, scraper, deep link or other similar automated data gathering or extraction tools, program, algorithm or methodology to access, acquire, copy or monitor the API or any portion of the API or Vehicle Databases data, without Vehicle Databases’s express written consent, which may be withheld in Vehicle Databases’s sole discretion.
Use or attempt to use any engine, software, tool, agent, or other device or mechanism to navigate or search the API, other than the search engines and search agents available through the APIs and other than generally available third-party web browsers.
Post or transmit any file which contains viruses, worms, Trojan horses or any other contaminating or destructive features, or that otherwise interfere with the proper working of APIs.
Attempt to decipher, decompile, disassemble, reverse-engineer or otherwise investigate any of the software comprising or in any way making up a part of APIs.
Attempt to circumvent or hack any security requirement or process in the use of the APIs, or attempt to access any part of the APIs (or any of their related systems, networks, servers or other equipment) for which You are not authorized to access, or attempt to disrupt in any manner the operation of the APIs, its servers or networks, or disobey any requirements, procedures, policies or regulations of our networks connected to APIs, or manipulate identifiers in order to disguise the origin of any content transmitted on the APIs, or the source of any content.
License, sublicense, rent or lease the APIs to third parties, or otherwise make the APIs available to third parties or otherwise commercially exploit the APIs other than as expressly contemplated by this Agreement.
Use or display the APIs in any way that enables derivation of any information or statistics that is proprietary and confidential to Vehicle Databases, such as site-wide statistics of Vehicle Databases’s website(s) and APIs.
Attempt to exceed limits on access to Vehicle Databases’s data put in place by Vehicle Databases, for example, by using multiple API keys to exceed the maximum allowable queries per day (144,000 API calls per day).
Reproduce, modify, distribute, decompile, disassemble or reverse engineer any portion of Vehicle Databases data, Vehicle Databases Locations Scores, Vehicle Databases Locations Scores definitions, text provided by Vehicle Databases or any other APIs.
Provide a means to execute any “bulk download” operations; cache or otherwise store any Vehicle Databases content including but not limited to Vehicle Databases data, Vehicle Databases Locations Scores, Vehicle Databases Locations Scores definitions, text provided by Vehicle Databases or any other data provided through Vehicle Databases APIs.
Modify any Vehicle Databases content, without Vehicle Databases’s prior written consent.
API Customer Rights
Subscription Packages :
API Consumer may browse listed APIs and subscribe to access and use APIs pursuant to one of the Vehicle Databases API subscription plans selected by API Consumer. Depending on a particular API offering, API Consumer may also be able to arrange custom pricing and service directly with Vehicle Databases by sending a mail to support[@]vehicledatabases.com
Unless otherwise expressly set forth in the Vehicle Database subscription plan selected by an API Consumer, Vehicle Databases subscription plans will automatically renew for additional periods equivalent in length to the initial Vehicle Databases subscription period selected by such API Consumer. Each API Consumer may change the type of Vehicle Databases subscription plan selected or terminate the Vehicle Databases subscription plan according to the terms and conditions of such subscription plan.
Fees :
The pricing terms for each API Consumer’s access and use of APIs are set forth in the Vehicle Databases subscription plan selected by such API Consumer (unless the API is not being purchased pursuant to a Vehicle Databases subscription plan). All payments must be made in U.S. Dollars by credit or debit card via an authorized Vehicle Databases payment processor. Vehicle Databases will charge the credit/debit card provided by API Consumer via the Service in advance and in accordance with the subscription plan selected by API Consumer. Vehicle Databases operate both monthly and yearly API subscription plans with subscriptions payable at the beginning of each month or year.
Each API Consumer hereby authorizes Vehicle Databases (or its authorized payment processor) to charge the credit/debit card number provided via the Service by such API Consumer in accordance with the selected Vehicle Databases subscription plan, and such API Consumer represents and warrants that such API Consumer is authorized to use and have fees charged to the credit/debit card number provided to Vehicle Databases. API Consumer understands that it may withdraw such authorization by contacting Vehicle Databases at support[@]vehicledatabases.com
User Content :
Vehicle Databases reserves the right, but does not have the obligation, to remove, screen, or edit any content, links, comments or materials posted or stored on the Service, including API Content/Terms (collectively, “User Content”) at any time and for any reason without notice. You will not (and will not allow or authorize any third-party to) post, upload to, transmit, distribute, store, create, solicit, disclose, or otherwise publish through the Service any User Content that is restricted by these Terms and Conditions.
Restrictions :
Except as expressly authorized by these Terms and Conditions, you may not :
- modify, disclose, alter, translate, or create derivative works the Service (or any components thereof);
- license, sublicense, resell, distribute, lease, rent, lend, transfer, assign, or otherwise dispose of the Service (or any components thereof);
- disassemble, decompile, or reverse engineer the software components of the Service;
- use the Service to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party privacy rights;
- use the Service to store or transmit any viruses, software routines or other code designed to permit unauthorized access, disable, erase, or otherwise harm software, hardware, or data, or to perform any other harmful actions;
- copy, frame, or mirror any part or content of the Service;
- build a competitive product or service, or copy any features or functions of the Service;
- interfere with or disrupt the integrity or performance of the Service;
- attempt to gain unauthorized access to the Service or their related systems or networks;
- remove, alter, or obscure any proprietary notices in or on the Service including copyright notices;
- cause or permit any third-party to do any of the foregoing; or
- interfere in any manner with the enjoyment of the Service of any other user.
General Grant and Ownership
Unless otherwise expressly indicated in these Terms and Conditions, (a) all user profiles and user contact information, and (b) all information, materials, and content of the Service, including text, graphics, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, typefaces, source and object code, format, queries, algorithms, and other content (collectively, “Vehicle Databases Materials”) are exclusively owned by Vehicle Databases or are used with permission. You may not use or disclose any of the Vehicle Databases Materials without Vehicle Databases’s express prior written consent.
When you post, link, or otherwise make available User Content to the Service, you grant Vehicle Databases a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such content throughout the world in any manner or media on or off the Site. Vehicle Databases reserves all rights not expressly set forth in these Terms and Conditions.
COPYRIGHT POLICY
Any suggestions, comments, or other feedback provided by you to Vehicle Databases with respect to the Service or Vehicle Databases (collectively, “Feedback”) will constitute confidential information of Vehicle Databases. Vehicle Databases will be free to use, disclose, reproduce, license, and otherwise distribute and exploit the Feedback provided to it as it sees fit, entirely without obligation or restriction of any kind, on account of intellectual property rights or otherwise.
LINKS
You are granted a limited, non-exclusive right to create a text hyperlink to the Service for noncommercial purposes, provided such link does not portray Vehicle Databases or any of its products and services in a false, misleading, derogatory, or defamatory manner and that the linking site does not contain any material that is offensive, illegal, harassing, or otherwise objectionable. This limited right may be revoked at any time. Vehicle Databases makes no claim or representation regarding, and accepts no responsibility for, the quality, content, nature, or reliability of third-party sites accessible by link from the Service or Site. Vehicle Databases provides these links to you only as a convenience, and the inclusion of any link does not imply affiliation, endorsement, or adoption by Vehicle Databases of the corresponding site or any information contained in (or made available via) that site. When you leave the Site, Vehicledatabases’s terms and policies no longer govern. You should review the applicable terms and policies, including privacy and data-gathering practices, of any site to which you navigate from the Site.
THIRD-PARTY ADVERTISING
Vehicle Databases may run advertisements and promotions from third parties through or in connection with the Service or may provide information about or links to third-party products or services. Your dealings or correspondence with, or participation in promotions of, any such third parties, and any terms, conditions, warranties, or representations associated with such dealings, correspondence, or promotions, are solely between you and the applicable third party. Vehicle Databases is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings, correspondence, or promotions or as the result of the presence of such advertisers or third-party information made available through the Service.
TRADEMARKS
Vehicle Database’s name, trademarks, logos, and any other Vehicle Databases product, service name, or slogan included in the Service are property of Vehicle Databases and may not be copied, imitated, or used (in whole or in part) without Vehicle Databases’s prior written consent. The look and feel of the Service and the Site, including all custom graphics, button icons, and scripts constitute service marks, trademarks, or trade dress of Vehicle Databases and may not be copied, imitated, or used (in whole or in part) without Vehicle Databases’s prior written consent. All other trademarks, registered trademarks, product names, and company names or logos mentioned in the Service (“Third-Party Trademarks”) are the property of their respective owners, and the use of such Third-Party Trademarks inures to the benefit of each owner. The use of such Third-Party Trademarks is intended to denote interoperability and does not constitute an affiliation by Vehicle Databases and its licensors with such company or an endorsement or approval by such company of Vehicle Databases or its licensors or their respective products or services.
SUSPENSION OR TERMINATION
Vehicle Databases may, at its sole discretion, suspend or terminate your license to access or use the Service at any time and for any reason without notice. You must stop accessing or using the Service immediately if Vehicle Databases suspends or terminates your license to access or use the Service. Vehicle Databases reserves the right, but does not undertake any duty, to take appropriate legal action including the pursuit of civil, criminal, or injunctive redress against you for continuing to use the Service during suspension or after termination. Vehicle Databases may recover its reasonable attorneys’ fees and court costs from you for such actions. These Terms and Conditions will remain enforceable against you while your license to access or use the Service is suspended and after it is terminated. Except for the license granted to you to access and use the Service and all payment terms, all of the terms, conditions, and restrictions set forth in these Terms and Conditions will survive the termination of these Terms and Conditions..
API Consumers acknowledge and agree that Vehicle Databases may remove any API or any API Content/Terms at Vehicle Databases’s sole discretion.
API Consumer may terminate its subscription plan at any time by selecting Unsubscribe from the applicable API plan page. NO REFUNDS WILL BE ISSUED.
DISCLAIMER
YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. VEHICLE DATABASES DISCLAIMS ALL WARRANTIES AND REPRESENTATIONS (EXPRESS OR IMPLIED, ORAL OR WRITTEN) WITH RESPECT TO THESE TERMS AND CONDITIONS, THE SERVICE, ANY OF THE APIS PROVIDED VIA THE SERVICE, ANY API CONTENT/TERMS, ANY USER CONTENT, THE SITE (INCLUDING ANY INFORMATION AND CONTENT MADE AVAILABLE VIA THE SITE AND THE VEHICLE DATABASES MATERIALS), THIRD-PARTY INFRASTRUCTURE (AS DEFINED BELOW) AND THIRD-PARTY TRADEMARKS, WHETHER ALLEGED TO ARISE BY OPERATION OF LAW, BY REASON OF CUSTOM OR USAGE IN THE TRADE, BY COURSE OF DEALING OR OTHERWISE, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PURPOSE, NON-INFRINGEMENT, AND CONDITION OF TITLE.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VEHICLE DATABASES DOES NOT WARRANT, AND DISCLAIMS ALL LIABILITY FOR (A) THE COMPLETENESS, ACCURACY, AVAILABILITY, TIMELINESS, SECURITY, OR RELIABILITY OF THE SERVICE, ANY OF THE APIS PROVIDED VIA THE SERVICE, ANY USER CONTENT, THE SITE (INCLUDING ANY INFORMATION OR CONTENT MADE AVAILABLE VIA THE SITE), OR THIRD-PARTY TRADEMARKS; (B) ANY HARM TO YOUR COMPUTER SYSTEM, LOSS OF DATA, OR OTHER HARM THAT RESULTS FROM YOUR ACCESS TO OR USE OF THE SERVICE AND ANY API MADE AVAILABLE VIA THE SERVICE; (C) THE DELETION OF, OR THE FAILURE TO STORE OR TRANSMIT, ANY USER CONTENT AND OTHER COMMUNICATIONS MAINTAINED BY THE SERVICE; AND (D) WHETHER THE SERVICE WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS.
INDEMNIFICATION
You agree, at your sole expense, to defend, indemnify and hold Vehicle Databases (and its directors, officers, employees, consultants and agents) harmless from and against any and all actual or threatened suits, actions, proceedings (at law or in equity), claims, damages, payments, deficiencies, fines, judgments, settlements, liabilities, losses, costs and expenses (including, but not limited to, reasonable attorneys’ fees, costs, penalties, interest and disbursements) for any death, injury, property damage caused by, arising out of, resulting from, attributable to or in any way incidental to any of your conduct or any actual or alleged breach of any of your obligations under these Terms and Conditions (including, but not limited to, any actual or alleged breach of any of your representations or warranties as set forth in these Terms and Conditions).
LIMITATION OF LIABILITY
To The Fullest Extent Permitted By Applicable Law, Vehicle Databases Will Not Be Liable To You Or Any Third Party For Any Incidental, Special, Indirect, Consequential, Exemplary, Or Punitive Damages Whatsoever, Arising Out Of Or Related To These Terms And Conditions, The Service, Any Of The Apis Provided Via The Service, Any Api Content/terms, Any User Content, The Site (Including Any Information And Content Made Available Via The Site And Vehicle Databases Materials), Third-party Infrastructure Or Third-party Trademarks, However Caused, Regardless Of The Theory Of Liability (Contract, Warranty, Tort (Including Negligence, Whether Active, Passive Or Imputed), Product Liability, Strict Liability, Or Other Theory), Even If Vehicle Databases Has Been Advised Of The Possibility Of Such Damages.
In No Event Shall The Aggregate Liability Of Vehicle Databases Arising Out Of Or Related To These Terms And Conditions, The Service, Any Of The Apis Provided Via The Service, Any Api Content/terms, Any User Content, The Site (Including Any Information Or Content Made Available Via The Site), Third-party Infrastructure Or Third-party Trademarks Exceed One Hundred U.s. Dollars (Usd $100.00).
Some States Do Not Allow The Exclusion Or Limitation Of Incidental Or Consequential Damages, So This Limitation May Not Apply To You.
Vehicle Databases Reserves The Right, But Does Not Have The Obligation, To Review, Screen, Or Monitor Any Links To Any Apis Or Any Api Content/terms (As Defined Below) At Any Time And For Any Reason Without Notice.
ARBITRATION
Please Read The Following Paragraphs Carefully Because They Require You To Arbitrate Disputes With Vehicle Databases And Limit The Manner In Which You Can Seek Relief From Vehicle Databases.
In The Event Of Any Controversy Or Claim Arising Out Of Or Relating In Any Way To These Terms And Conditions Or The Service, You And Vehicledatabases Agree To Consult And Negotiate With Each Other And, Recognizing Your Mutual Interests, Try To Reach A Solution Satisfactory To Both Parties. If We Do Not Reach Settlement Within A Period Of 60 Days, Then Either Of Us May, By Notice To The Other, Demand Mediation Under The Mediation Rules Of The Canadian Arbitration Association In North York, Ontario. We Both Give Up Our Right To Litigate Our Disputes And May Not Proceed To Arbitration Without First Trying Mediation, But You And Vehicle Databases Are Not Required To Arbitrate Any Dispute In Which Either Party Seeks Equitable And Other Relief From The Alleged Unlawful Use Of Copyrights, Trademarks, Trade Names, Logos, Trade Secrets Or Patents. Except As Otherwise Required Under Applicable Law, You And Vehicledatabases Intend And Agree: (A) Not To Assert Class Action Or Representative Action Procedures And Agree That They Will Not Apply In Any Arbitration Involving The Other; (B) Not To Assert Class Action Or Representative Action Claims Against The Other In Arbitration Or Otherwise; And (C) Will Only Submit Individual Claims In Arbitration And Will Not Seek To Represent The Interests Of Any Other Person Or Entity.
If Settlement Is Not Reached Within 60 Days After Service Of A Written Demand For Mediation, Any Unresolved Controversy Or Claim Will Be Resolved By Arbitration In Accordance With The Rules Of The Canadian Arbitration Association Before A Single Arbitrator In North York, Ontario. The Language Of All Proceedings And Filings Will Be English. The Arbitrator Will Render A Written Opinion Including Findings Of Fact And Law And The Award And/or Determination Of The Arbitrator Will Be Binding On The Parties, And Their Respective Administrators And Assigns, And Will Not Be Subject To Appeal. Judgment May Be Entered Upon The Award Of The Arbitrator In Any Court Of Competent Jurisdiction. The Expenses Of The Arbitration Will Be Shared Equally By The Parties Unless The Arbitration Determines That The Expenses Will Be Otherwise Assessed And The Prevailing Party May Be Awarded Its Attorneys’ Fees And Expenses By The Arbitrator. It Is The Intent Of The Parties That, Barring Extraordinary Circumstances, Arbitration Proceedings Will Be Concluded Within 90 Days From The Date The Arbitrator Is Appointed. The Arbitrator May Extend This Time Limit Only If Failure To Do So Would Unduly Prejudice The Rights Of The Parties. Failure To Adhere To This Time Limit Will Not Constitute A Basis For Challenging The Award. Consistent With The Expedited Nature Of Arbitration, Pre-hearing Information Exchange Will Be Limited To The Reasonable Production Of Relevant, Non-privileged Documents, Carried Out Expeditiously.
MISCELLANEOUS
Independent Contractors
Neither party will, for any purpose, be deemed to be an agent, franchisor, franchise, employee, representative, owner, or partner of the other party, and the relationship between the parties will only be that of independent contractors. Neither party will have any right or authority to assume or create any obligations or to make any representations or warranties on behalf of any other party, whether expressed or implied, or to bind the other party in any respect whatsoever.
Assignment
You may not assign, delegate, or transfer (by sale, merger, operation of law, or otherwise) these Terms and Conditions or any right, title, interest, or obligation hereunder without the prior written consent of Vehicle Databases. Any attempted or purported assignment, delegation, or transfer in violation of the foregoing will be null and void and without effect. Vehicle Databases may assign these Terms and Conditions without your prior written consent. These Terms and Conditions will be binding and inure to the benefit of such assignees, transferees, and other successors in the interest of the parties in the event of an assignment or other transfer made consistent with the provisions of these Terms and Conditions.
Third-Party Infrastructure
Notwithstanding any terms to the contrary in these Terms and Conditions, you acknowledge and agree that Vehicle Databases uses a third party hosting infrastructure in connection with the Services (“Third-Party Infrastructure”), the provider(s) of the Third-Party Infrastructure disclaim and make no representation or warranty with respect to such Third-Party Infrastructure, and Vehicle Databases assumes no liability for any claim that may arise with respect to such Third-Party Infrastructure.
Electronic Communications
By using the Service, you agree that we may communicate with you electronically regarding your use of the Service and that any notices, agreements, disclosures or other communications that we send to you electronically will satisfy any legal communication requirements, including that the communications be in writing. To withdraw your consent from receiving electronic notice, please notify us at support[@]vehicledatabases.com.
Severability
If any provision of these Terms and Conditions is invalid, illegal, or incapable of being enforced by any rule of law or public policy, all other provisions of these Terms and Conditions will nonetheless remain in full force and effect so long as the economic and legal substance of the transactions contemplated by these Terms and Conditions is not affected in any manner adverse to any party. Upon such determination that any provision is invalid, illegal, or incapable of being enforced, the parties will negotiate in good faith to modify these Terms and Conditions so as to effect the original intent of the parties as closely as possible in an acceptable manner to the end that the transactions contemplated hereby are fulfilled.
Force Majeure
Vehicle Databases is not responsible for any failure to perform or delay attributable in whole or in part to any cause beyond its reasonable control including, but not limited to, acts of God (fire, storm, floods, earthquakes, etc.), acts of terrorism, civil disturbances, disruption of telecommunications, disruption of power or other essential services, interruption or termination of services provided by any service providers used by Vehicle Databases, labor disturbances, vandalism, cable cut, computer viruses or other similar occurrences, or any malicious or unlawful acts of any third party.
Refund Eligibility
1.1. API Service Outage
We strive to provide a reliable and uninterrupted service. In the unlikely event of a prolonged API service outage or unavailability, you may be eligible for a refund of the affected subscription period. The outage eligibility and refund amount will be determined on a case-by-case basis.
1.2. Technical Issues
If you encounter technical issues that prevent you from using our Vehicle Data APIs effectively, and our support team is unable to resolve the problem within a reasonable time, you may be eligible for a refund of the affected subscription period.
1.3. API Data Inaccuracies
Our Vehicle Data APIs are designed to provide accurate and up-to-date information. If you can provide substantial evidence that the API data contains significant inaccuracies, you may be eligible for a refund. You must supply valid documentation to support your claim.
1.4. Duplicate Charges
In the event of accidental duplicate charges for the same API subscription, please contact our support team for a refund.
- Non-Refundable Items
The following items are not eligible for refunds:
2.1. API Usage
Refunds will not be granted based on the volume of API requests made during a subscription period. API usage is the responsibility of the subscriber, and refunds will not be provided due to underutilization.
2.2. Change of Requirements
Refunds will not be issued if you change your application or service requirements and find that the API no longer suits your needs.
- Refund Process
To request a refund, please follow these steps
3.1. Submit a Refund Request
Contact our support team at [email protected] within 7 days from the date of purchase or the occurrence of the issue. Clearly state the reason for your refund request and provide the necessary supporting documentation if applicable.
3.2. Review and Processing
Our team will review your refund request and verify the provided information. If your request meets the eligibility criteria, we will process the refund within 7 days.
- Termination of Access
In the event of a refund being granted, your access to the Vehicle Data APIs for the affected subscription period will be terminated.
- Changes to the Refund Policy
We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top.
If you have any questions or concerns about our refund policy, please contact us at:
Email: [email protected]
Phone: [(800) 657-2953]
QUESTIONS
If you have any questions regarding the use of the Service, please email Vehicle Databases at support[@]vehicledatabases.com.
Once again, by browsing and using this website and its content, you must agree to comply with and be bound by the Terms and Conditions, along with Privacy Policy stated above. Otherwise, please exit the site now. If you have any questions concerning our Terms and Conditions, Privacy Policy, or any related concerns, please feel free to Contact Us.